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Shipping Policy

Welcome to Dough Dorks Ltd! We take great care to ensure that your frozen dough balls and pizzas arrive in perfect condition — fresh, frozen, and ready to bake.
This Shipping Policy explains how we process, package, and deliver your orders placed through www.doughdorks.co.uk.
 

1. Delivery Areas


We currently deliver within the United Kingdom (mainland only).
Unfortunately, we are unable to ship to Northern Ireland, the Channel Islands, Isle of Man, or international destinations at this time due to the perishable nature of our products.


2. Order Processing Times

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  • Orders are typically processed within 1–2 business days after payment is received.

  • Orders placed after 12:00 noon (Monday–Thursday) may be dispatched the next working day.

  • Orders placed after 12:00 noon on Thursday or during the weekend are processed on Monday to prevent thawing during courier transit.

  • You will receive an email confirmation with tracking details once your order has been dispatched.

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3. Delivery Timeframes


We use next-day delivery services (e.g. DPD, Evri, or APC Overnight) to ensure products arrive frozen and in optimal condition.
Estimated delivery times are:

  • Standard Frozen Delivery: 1–2 working days after dispatch

Please note: delivery times are estimates and may vary due to courier delays, weather, or high seasonal demand.


4. Shipping Fees


Shipping costs are calculated at checkout and depend on your order size and delivery location.
We may occasionally offer free shipping promotions, which will be clearly displayed on our website.
5. Packaging and Frozen Handling
All frozen dough balls and pizzas are packed in insulated boxes with ice packs to maintain the required temperature during delivery.
Your order should arrive frozen or chilled.
Please place all items in your freezer immediately upon delivery to preserve quality and safety.
We are not responsible for products that have thawed or spoiled due to:

  • Incorrect address details provided at checkout

  • Missed or delayed deliveries due to the recipient not being available

  • Failure to follow storage instructions after delivery

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6. Delivery Attempts and Missed Deliveries


Our couriers will notify you by email or SMS with your delivery slot and tracking information.
If you are not home at the time of delivery:

  • The courier may leave your parcel in a safe place or with a neighbour, where possible.

  • Because our products are perishable, they cannot be redelivered on another day.

Please ensure someone is available to receive your order at the delivery address provided.


7. Delivery Issues or Damaged Parcels


If your order arrives damaged, thawed, or incorrect, please contact us within 24 hours of delivery at support@doughdorks.co.uk with:

  • Your order number

  • A brief description of the issue

  • Photos of the damaged or incorrect items

We will review your case and may offer a replacement or refund at our discretion.
8. Delays or Force Majeure
While we work closely with our couriers to meet delivery estimates, Dough Dorks Ltd cannot be held responsible for delays caused by circumstances beyond our control, including (but not limited to):

  • Courier or transport issues

  • Severe weather conditions

  • Industrial action

  • Public holidays or national disruptions

If your order is significantly delayed, we will notify you as soon as possible and work to resolve the issue.


9. Order Tracking


You will receive a tracking link via email or SMS once your order has been dispatched.
You can use this link to follow your parcel’s progress and expected delivery window.


10. Incorrect or Incomplete Addresses


Please double-check your delivery details at checkout.
We cannot be held responsible for lost or delayed shipments caused by:

  • Incomplete or incorrect addresses

  • Failure to provide a valid postcode or contact number

If your parcel is returned to us due to incorrect details, additional shipping charges may apply for redelivery.
11. Customer Support
If you have any questions about shipping, delivery, or your order status, please contact our friendly support team:


📧 Email: contact@doughdorks.co.uk

📍 Address: 1 Sovergien bussiness park, 48 Willis Way, BH12 £LH

📞 Phone: 01202007766


We’re here to help ensure your Dough Dorks experience is smooth, simple, and delicious!

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