This Privacy Policy explains how Dough Dorks Ltd (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit our website www.doughdorks.co.uk, place an order, or interact with us in any way.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or purchasing our products, you agree to the collection and use of your personal data as described in this policy.

1. Who We Are

Dough Dorks Ltd
Registered in England and Wales
Company number: [insert number]
Registered office: [insert address]
Email: support@doughdorks.co.uk
For the purposes of data protection law, we are the Data Controller responsible for your personal data.

2. Information We Collect

We collect personal information in several ways:
a. Information You Provide Directly
When you:

• Create an account or place an order

• Subscribe to our newsletter or marketing updates

• Contact us by email or through our website
  We may collect:

• Name

• Email address

• Billing and delivery address

• Phone number

• Payment details (processed securely by third-party payment providers)

• Any correspondence or feedback you send us

b. Information Collected Automatically
When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device type and operating system

• Pages viewed and time spent on our site

• Referring website and clickstream data

This information helps us improve website performance and user experience.
c. Cookies and Similar Technologies
Our website uses cookies to:

• Enable core site functions (e.g. shopping cart, checkout)

• Improve site performance

• Analyse visitor behaviour

• Deliver targeted ads and marketing offers

You can manage or disable cookies in your browser settings. For more information, see our [Cookie Policy] (or include details in this policy if you don’t have a separate one).

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and deliver your orders

• To manage payments, refunds, and customer accounts

• To send order updates, confirmations, or service messages

• To respond to your queries or complaints

• To send marketing emails (only if you have opted in)

• To improve our products, services, and website functionality

• To comply with legal or regulatory obligations

We only use your personal data when we have a lawful basis to do so — such as fulfilling a contract, complying with the law, or where you have given consent.

4. Sharing Your Information

We never sell your personal data.
However, we may share your information with trusted third parties who help us operate our business, including:

• Payment processors (e.g. Stripe, PayPal)

• Delivery and logistics partners

• IT and website hosting providers

• Email and marketing services (for opted-in subscribers)

These parties are required to keep your data secure and use it only for the purposes we specify.
We may also disclose information if required by law, regulation, or a government authority.

5. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including:

• To provide products or services

• To comply with legal and tax requirements

• To resolve disputes and enforce agreements

Generally, we keep customer records for up to 6 years after your last transaction, unless a longer retention period is required by law.

6. Data Security

We take the security of your data seriously.
We use appropriate technical and organisational measures to prevent unauthorised access, alteration, disclosure, or destruction of your personal information.
Your payment information is processed securely by third-party providers using encrypted connections — we do not store full card details on our systems.

7. Your Data Protection Rights

Under the UK GDPR, you have the right to:

• Access – request a copy of the personal data we hold about you.

• Rectification – request correction of inaccurate or incomplete data.

• Erasure – request deletion of your data (“right to be forgotten”).

• Restriction – request limited use of your data in certain circumstances.

• Portability – request that we transfer your data to another service provider.

• Objection – object to processing based on legitimate interests or for marketing purposes.

• Withdraw consent – if you have given consent for marketing, you can withdraw it at any time.

To exercise any of these rights, please contact us at support@doughdorks.co.uk.
We will respond within one month as required by law.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. International Transfers

We generally store and process data within the UK.
However, some third-party service providers (e.g. cloud hosting or marketing platforms) may transfer data outside the UK. In such cases, we ensure that appropriate safeguards are in place (such as the UK International Data Transfer Agreement or standard contractual clauses).

9. Marketing Communications

If you choose to receive our marketing emails or newsletters, you can unsubscribe at any time by:

• Clicking the “Unsubscribe” link in the email; or

• Contacting us directly at support@doughdorks.co.uk

We will never send you marketing communications without your consent.

10. Links to Other Websites

Our website may contain links to other websites not operated by Dough Dorks Ltd.
We are not responsible for the privacy practices or content of those external sites.
We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The latest version will always be available on this page, with the updated date shown at the top.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact:
📧 Email: contact@doughdorks.co.uk
📍 Address: 1 Sovergien bussiness park, 48 Willis Way, BH12 £LH
📞 Phone: 01202007766

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